Customer relationship management (CRM) is the relationship that is built with the customer by different strategies, practices and various interaction with the customers.It is the management to handle both current and future customers. The goal of CRM software is to improve the customer relationship by providing them best services. From Wizaco point of view customer is key of any business.We understand customer behaviour and needs which depends only upon the strong relationship with the customer.
Particulary CRM software consists of customer data across various channels. CRM Software includes customer staff detailed information, their personal information, their trannsaction history etc. It is the management and anilization of customer interaction of various data throughout their life. CRM Software includes analysis of data about customers history with a company for the improvement of relationships with customers.
There are various components of CRM software basically it includes marketing,records,customer services, synchronize sales.